Retailer of the Year Award
For the retailer customers choose first, on the high street, online or both
About this category
The Retailer of the Year Award recognises a retail business of any kind, selling from shops, online or both, and in any product category, that stood out this year.
The judges look for a clear offer, great service, strong trading and a team that makes buying from them worth it, wherever the customer shops.
Eligibility
Open to retailers and e-commerce businesses of any size and product category, based in or serving the region, trading for at least a year. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on trading performance
- Customer experience and loyalty
- The strength of the offer
- The team behind it
Qualitative criteria
- Clarity of vision and offer
- Reputation with customers and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Customer satisfaction and repeat business
- Jobs created or retained
Additional criteria
- Include figures for the last one to two years
- Examples of standout work and testimonials from customers or partners
Know someone who fits?
Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.
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